Refund policy

Returns and refunds

We have a 30-day return and refund policy, which means you have 30 days after receiving your item to request a return or refund.

To be eligible, your item must be unworn and unwashed, in the same condition that you received it. You’ll also need your order number or proof of purchase.

To start a return or refund request, email us at hello@theredefinery.company with your order number.

Once we’ve reviewed your request, we’ll email you the next steps. Please don’t send anything back before you hear from us; items sent without an approved request cannot be processed. Returns are free of charge.

You can always contact us for any return question at hello@theredefinery.company.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. Email us a photo of the issue with your order number and we’ll send a replacement or issue a refund, at no cost to you.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Gift cards cannot be returned. Orders placed with a discount code are fully covered by this policy.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refund processing

We will notify you once your request has been reviewed and let you know if the refund was approved. If approved, you’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@theredefinery.company.